1. Introduction

2020 Truck & Trailer Repair (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request service, or contact our shop.

By using this Website or providing information to us, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Website.

2. Information We Collect

a. Information You Provide Directly

We may collect personal or business information you voluntarily provide, including:

• Name, company name (if applicable)
• Address, phone number, and email
• Vehicle information (VIN, license plate, make, model, year)
• Service requests, repair details, and maintenance history
• Billing and payment information (processed securely through third-party providers)
• Information submitted through contact forms, emails, or phone calls

b. Automatically Collected Information

When you access our website, we may automatically collect:

• IP address
• Browser type and device details
• Pages visited and time spent on the site
• Date, time, and referring links

This information helps us improve our website and services.

c. Cookies and Tracking Technologies

Our website may use cookies or similar tools to:

• Enhance user experience
• Improve website functionality
• Understand how visitors navigate the site

You may adjust your browser settings to limit or disable cookies, though some functions may not work properly.

3. How We Use Your Information

We may use the information we collect to:

• Schedule and manage truck or trailer repair services
• Communicate about appointments, service updates, and repair status
• Provide estimates, invoices, and transaction confirmations
• Respond to inquiries, customer service requests, or warranty questions
• Improve website performance and user experience
• Maintain accurate service and repair records
• Meet legal, safety, and regulatory obligations

We do not sell your personal information to third parties.

4. Sharing Your Information

We may share your information with trusted parties when necessary, including:

• Payment processors and secure billing platforms
• Technicians and shop staff who require information to service your vehicle
• Vendors or parts suppliers when necessary to obtain parts for your repair
• Insurance companies or warranty providers at your request or with permission
• Government agencies or legal authorities when required by law

All third parties are expected to protect your information and use it only for the services they provide.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no method of internet or electronic storage is completely secure.

6. Data Retention

We retain personal and vehicle information as long as necessary to:

• Provide repair and maintenance services
• Maintain service history and business records
• Comply with legal, tax, or regulatory requirements

When information is no longer required, it may be deleted or anonymized.

7. Children’s Privacy

Our services are intended for adults and business customers. We do not knowingly collect personal information from minors.

If you believe a minor has submitted information to us, please contact us so we can remove it.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites. We encourage you to review their privacy policies.

9. Your Choices & Rights

You may request to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Request clarification about how your information is used

To make such a request, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the Website after updates constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

2020 Truck & Trailer Repair
46 Joseph Mills Drive, Fredericksburg, VA 22408
Phone: 540-507-9911
Email: mgmt@2020truckandtrailerrepair.com