Refund And Cancellation Policy

Estimates & Authorization

• All repair work begins only after customer authorization. 
• Estimates are provided based on the information available at inspection; additional issues discovered during repairs may require customer approval and may affect final costs. 

Refunds

• Payments for diagnostic services, inspections, and labor already performed are nonrefundable. 
• Parts that have been installed, ordered specifically for a customer, or are non-returnable to suppliers are not eligible for refund. 
• Deposits on special-order parts or fleet maintenance commitments are nonrefundable. 

Cancellations

• A repair appointment may be canceled before diagnostic or repair work begins, but: 
  • Any diagnostic fees already incurred remain due. 
  • Special-order parts may include restocking fees or may be nonrefundable depending on the supplier. 
• Once labor has begun, the customer is responsible for payment of all completed work and any parts installed or ordered. 

Unclaimed Vehicles

• Vehicles left beyond the posted storage grace period may incur storage fees. 
• Long-term nonpayment may result in vehicle lien actions as allowed by Virginia law. 

Payments

• Payment is due at the time repairs are completed unless a fleet contract specifies otherwise. 
• Returned checks incur a $50 fee.

Customer Responsibility Customers are encouraged to ask questions before approving any repair or payment. Due to labor, parts, and supplier costs, all approved repairs follow a no-refund policy once work has begun.