Estimates & Authorization

• All repair work begins only after customer authorization.
  
  
• Estimates are provided based on the information available at inspection; additional issues discovered during repairs may require customer approval and may affect final costs.
  
  

Refunds

• Payments for diagnostic services, inspections, and labor already performed are nonrefundable.
  
  
• Parts that have been installed, ordered specifically for a customer, or are non-returnable to suppliers are not eligible for refund.
  
  
• Deposits on special-order parts or fleet maintenance commitments are nonrefundable.
  
  

Cancellations

• A repair appointment may be canceled before diagnostic or repair work begins, but:
  
  
  • Any diagnostic fees already incurred remain due.
    
    
  • Special-order parts may include restocking fees or may be nonrefundable depending on the supplier.
    
    
• Once labor has begun, the customer is responsible for payment of all completed work and any parts installed or ordered.
  
  

Unclaimed Vehicles

• Vehicles left beyond the posted storage grace period may incur storage fees.
  
  
• Long-term nonpayment may result in vehicle lien actions as allowed by Virginia law.
  
  

Payments

• Payment is due at the time repairs are completed unless a fleet contract specifies otherwise.
  
  
• Returned checks incur a $50 fee.

Customer Responsibility

Customers are encouraged to ask questions before approving any repair or payment. Due to labor, parts, and supplier costs, all approved repairs follow a no-refund policy once work has begun.